{"id":2116,"date":"2019-11-11T02:32:37","date_gmt":"2019-11-11T02:32:37","guid":{"rendered":"https:\/\/eta-visitcanada.ca\/?page_id=2116"},"modified":"2021-04-14T15:41:18","modified_gmt":"2021-04-14T15:41:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/eta-visitcanada.ca\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Refund Policy<\/strong><\/h1>\n

If your application is denied by Canada Immigration and Citizenship (CIC), we will refund the Canadian government eTA fee of CA$7 as part of our money-back guarantee as long as you make a refund request via email. In the occasional case where the Canadian government rescinds approval of your eTA authorization, we are unable to issue a refund, and strongly suggest you\u00a0confirm your eTA authorization\u00a0before checking in for or reserving a flight to Canada.<\/p>\n

If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
\nPlease email mail@eta-visitcanada.ca\u00a0for more information.<\/p>\n

Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit\/debit card fees or charges from other parties involved in processing your payment.<\/p>\n

Refunds are always in CAD or USD currency. The exchange rate is determined by your credit\/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.<\/p>\n

Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:<\/p>\n

    \n
  • Full name;<\/li>\n
  • Reason for requesting a refund;<\/li>\n
  • Email address associated with the original purchase;<\/li>\n
  • The last four (4) digits of the credit card used to make the purchase.<\/li>\n<\/ul>\n

    We will credit your refund to your debit\/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 2-5 working days.<\/p>\n

    If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.<\/p>\n<\/div>

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