Terms and Conditions
eta-visitcanada.ca will process an application to the client’s requirements and requests, and will not be responsible for any incorrect information provided.
eta-visitcanada.ca will make all efforts to obtain the correct visa in the specified period of time. However eta-visitcanada.ca will not be responsible for the following occurring at the embassy; Refusal to issue the visa, Refusal to accept the application, Issuance of incorrect visa, Delay in processing the visa.
Should eta-visitcanada.ca have caused any of the above through error or omission, then eta-visitcanada.ca liability is strictly limited to the cost of a replacement visa or refund of all fees paid and eta-visitcanada.ca cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.
Once you have submitted your application at eta-visitcanada.ca, it is assumed that you have agreed that we may instantly begin the processing of your application and provide our service, and by agreeing to these terms and conditions, you are therefore providing your express consent for this to happen. As a result you will not have any right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because, under Regulation 36(1)(a) and 37(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.
We reserve the right from time to time to: (a) alter and/or introduce new and/or additional security measures without notice; (b) temporarily withdraw and/or limit the availability of this site to any individual(s); and (c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site’s databases.
Accuracy and Site Content
We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. eta-visitcanada.ca does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided “as is” and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.
This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.
By using eta-visitcanada.ca you consent to processing and transferring (both inside and outside the EEA) the User Data as necessary for eta-visitcanada.ca to provide you with this service and enable you to use the site and receive your eTA for Canada.
Our Delivery Policy is set out to explain to you, the customer, how we provide the Processing Service offered on our website.
1- eta-visitcanada.ca is a private, third party eTA applications data processing agency and it is not affiliated in any way with the Government of Canada.
2- Services provided:
- eTA Visa Waiver application data entry and processing.
- Same day processing and status update.
- Travel authorization confirmation delivery by email
- Application information updates and status check for 2 years from eTA authorisation being received.
- 24/7 eTA email customer support.
3- eta-visitcanada.ca does not guarantee that applications will be accepted, we only process the customer’s application data and integrate into the Canada eTA system.
4- The customer is responsible for providing valid and accurate application information, eta-visitcanada.ca is not liable for any rejected applications due to non valid or incorrect information submitted by the customer.
5- Once the application data is submitted, eta-visitcanada.ca will have 24 hours to process the application and provide a status update to the customer. No service claims are accepted for non delivered travel authorization confirmation documents before 24 hours after information is submitted by the customer. Customer has the right to claim if they have not received a confirmation document or status update after 24 hours.
6- Applications can be putted on hold by the Canada eTA for multiple reason, in these cases a customer service representative will contact the customer to coordinate a possible solution. Same case if application is rejected.
7- The services provided herein are in relation to the submission of eTA applications. The cost of processing applications includes all service fees which are CA$88. We are not affiliated with the Canadian government or embassy. The processing fee include CA$7 due to the Canadian government for issuing your eTA. You can apply directly via http://www.cic.gc.ca/english/visit/visas.asp. By purchasing our services the customer agree to pay a service fee for data entry and assistance service fee which includes the mandatory CA$7 fee paid by eta-visitcanada.ca on his/her behalf to the Canadian Government for the eTA system fee.
9- Customer certifies he/her is entitled and legally authorized to pay with the submitted credit or debit card. eta-visitcanada.ca will charge the submitted credit card one total fee and shall be not liable for any illegal use of credit information submitted by the customer.
Once our same-day Processing Service is completed, which includes weekends and holidays, we will deliver the product to you by email only.
We strongly recommend you to add our email address email@example.com to your white list to ensure that our email is not rejected due to an overfilled inbox.
If you have any questions regarding our delivery policy, please contact us by email (firstname.lastname@example.org). We will respond within 24 hours.
Our Processing Service is considered delivered to you when submitted via email. We recommend that you take a printed copy of your travel authorization as some airlines may want to see a copy of it at check-in.
Disclaimer and Limitation of Liability
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to £100.
(i) loss or damage for death or personal injury caused by our negligence; or
(ii) for any fraudulent misrepresentation made by us or those under our control.
If your application is denied by Canada Immigration and Citizenship (CIC), we will refund the Canadian government eTA fee of CA$7 as part of our money-back guarantee as long as you make a refund request via email. In the occasional case where the Canadian government rescinds approval of your eTA authorization, we are unable to issue a refund, and strongly suggest you confirm your eTA authorization before checking in for or reserving a flight to Canada.
If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
Please email email@example.com for more information.
Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees or charges from other parties involved in processing your payment.
Refunds are always in CAD or USD currency. The exchange rate is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.
Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:
- Full name;
- Reason for requesting a refund;
- Email address associated with the original purchase;
- The last four (4) digits of the credit card used to make the purchase.
We will credit your refund to your debit/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 2-5 working days.
If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.
eta-visitcanada.ca do not store or file any of your information used for the eTA application. All informations are deleted from our systems and servers within 24 hours form the time customer ordered the eTA. To mange the application information we use Formsite which is certified to keep privately secured information.
This site is managed and operated by:
ACA Media Ltd
28 Oktovriou, 367 Mediterranean Court, Flat A5
You can contact us by writing to us at the above address or by using the ‘contact us’ facility on this site.
Rights of Third Parties
Passport and Visa
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check fro up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled “The Traveller’s Guide to Health” (T4). It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.
The User’s use of the Website and or the Offered Service is on the strict understanding that the Website and or the Offered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service. eta-visitcanada.ca does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free.